Non-Executive Member, The Legal Services Consumer Panel

The Legal Services Consumer Panel is an independent statutory body established by the Legal Services Act 2007. The Panel’s overarching role is to ensure that the interests of consumers are carefully considered by legal services regulators. As such, the Panel provides advice and challenge to the Legal Services Board and the other frontline regulators.

The Panel is made up of eight lay members with varied experience and expertise that currently includes: charitable, private and public sectors, advice provision, economics, trading standards and government. Each Panel member takes a leadership role on specific areas of the work programme, working closely with secretariat colleagues.

  • Role
    The Role
    The Panel is looking for one new member to join them. In particular, the Panel is keen to find an individual with some knowledge of tech, including but not limited to LawTech, FinTech and/ or RegTech and impacts of digitisation on legal services.

    The Panel was established by the Legal Services Board (LSB), the independent body responsible for overseeing the regulation of legal services in England and Wales, under the Legal Services Act 2007 and it exists to represent the interest of consumers in the regulation of legal services.

    To ensure the Panel is as representative as possible, applications from all sectors and sections of the community are actively sought. Appointments to the Panel are made by the Legal services Board which is itself independent of Government and the legal profession. The role is remunerated at an annual fee of £4,500 will be paid for a time commitment of 15 days a year.

    The closing date is Friday 21 May 2021.
  • Person Specification
    Person Specification

    Essential criteria

    It is essential that in your written application, you give examples of your proven experience against each of the following:

    • an understanding of, and a deep-seated commitment to, promoting and protecting the interests of consumers and the wider community;
    • an understanding of diversity and the application of equal opportunities working in practice;
    • the ability to listen and challenge in a constructive manner, providing an objective and independent point of view;
    • the ability to work as part of a team, working collaboratively and co-operatively, a highly developed ability to take account of different perspectives as part of a collegiate decision-making process and to take responsibility for decisions made;
    • some knowledge of tech, including but not limited to LawTech, FinTech and/ or RegTech and impacts of digitisation on legal services;
    • excellent communication and influencing skills.

    Desirable criteria

    • experience of issues affecting legal services users in Wales;
    • regulatory understanding, including knowledge of front-line regulation from other regulated industries;
    • consumer policy development and analysis;
    • community engagement.
  • Terms


    The appointment will be for a period of up to four years. Appointment terms are staggered to ensure continuity.

    Remuneration and Time Commitment

    An annual fee of £4,500 will be paid for a time commitment of 15 days a year. Remuneration is taxable under Schedule E and subject to Class I National Insurance contributions. It is not pensionable.

    Those appointed will be eligible for travel and subsistence costs necessarily incurred on Consumer Panel business at rates set centrally by the LSB.

  • Conflicts of Interest

    Conflict of Interests

    Successful candidates must ensure that during the period of their tenure they are committed to and conduct themselves in accordance with the seven principles of public life. They must not, in any capacity, engage in any activity that might undermine, or be reasonably thought to undermine their independence and impartiality. They must not undertake any tasks or activity that may in any way limit their ability to discharge their duties in full.

    More generally, there are five issues most frequently encountered that could lead to real or apparent conflicts of interest:

    • Financial interests or share ownership – for example, holding shares in a firm that is considering applying or has licensed body status in relation to an alternative business structure (ABS) could be a particular area of concern.
    • Expertise or activity in particular areas, that whilst not precluding appointment may be perceived by the public as a conflict of interest – for example, it is especially important that associations with legal firms are explored fully.
    • Membership of some societies or organisations – for example, dealings with the legal and financial sectors will need to be explored fully.
    • Rewards for past or future contributions or favours.
    • The activities, associations and employment of relatives or partners.

    Successful candidates are required to declare any interest that may present an actual or perceived conflict of interest prior to appointment. They are also required to declare any actual or perceived conflict of interest during the term of appointment if appropriate. Successful candidates must conduct their private affairs in a way that minimises the possibility of conflict or embarrassment.

    The LSB and Consumer Panel are committed to the principle of public appointments on merit with independent assessments, openness and transparency of process. We are also committed to providing equal opportunities for all, irrespective of race, age, disability, gender, marital status, religion, sexual orientation, transgender and working patterns.

  • Application Process

    Your application must include:

    • A copy of your CV (maximum 2 pages)
    • A statement of suitability (maximum 2 pages) explaining how you meet the qualities required of a Panel member

    Please include the names and contact details of two referees. Please note referees will be contacted if you are shortlisted for interview. We will seek your permission prior to approaching referees.

    Please ensure you have also completed and submitted the equal opportunities monitoring form, as it appears on the website. The information you provide will be treated as confidential, and used for statistical purposes only. The form will not be treated as part of your application. This can be found via WIG’s website: opportunities/career-listing.html 

    If you wish to discuss the role, please contact Paige Torrance, Talent Manager at WIG on 0207 222 1166 or via [email protected]

    The closing date for applications is Midday, Friday 21 May 2021. All applications should be submitted via the WIG website ( or emailed to [email protected]

    After the closing date, the appointment panel shall compile a shortlist, assessing candidates’ suitability for the role based on evidence provided in the CV and supporting statement.

    Final panel interviews will be held on Monday 14 and Wednesday 16 June 2021. EMF.docx LSCP Member Job Specification 2021.pdf 1