Caroline Wayman, Chief Ombudsman & Chief Executive, Financial Ombudsman Service
The Financial Ombudsman Service is the UK's largest provider of alternative dispute resolution, providing a free service to their consumers when they have a problem with their bank, insurer or other financial service provider. The ombudsman service handles over 5,000 enquiries a day and resolved over 400,000 complaints last year. Ombudsman decisions of up to £150,000 are binding on the financial business, if accepted by the consumer.At this breakfast briefing you will hear from Caroline Wayman who has been Chief Ombudsman and Chief Executive since 2014. Caroline will speak about the role of the ombudsman service in helping to deliver fairness in finance, how the organisation is confronting current challenges and how it shares insight to improve fairness in financial services.