Innovating the Digital Customer Journey

Join Mayank Prakash, Director General, Chief Digital and Information Officer for the Department of Work and Pensions, Sreeram Visvanathan, Global Managing Director, Government for IBM, and Anne Marie Neatham, Chief Operating Officer for Ocado, as they explore how industry and government are working together in the digital space to help citizens change their lives for the better. In particular, how government is working with a wider range of innovative partners, large and small, to build more modern, secure, user-centred public services, making government more efficient, transforming user experience and improving outcomes for society.


Apply for your place by Friday 9 February to avoid disappointment.


Unfortunately this event is now closed for booking.

  • About the speakers

    Mayank Prakash

    Mayank joined DWP as Director General Digital Technology in November 2014. He became Director General, Chief Digital and Information Officer in September 2016. As Director General, Chief Digital and Information Officer, he is accountable for the strategy, maintenance, integrity, value for money and continuous improvement of Department for Work and Pensions (DWP) information technology (IT) services and systems.


    Sreeram Visvanathan

    Sreeram is the Global Managing Director for Government at IBM. 

    Sreeram and his team cover all of IBM’s activities across Federal, State and Local Governments, Defence and Education industries across the world. Sreeram is responsible for the development of IBM’s Government Industry strategy and for creating the right levels of thought leadership, cognitive solutions, IBM and ecosystem offerings that serve the needs of IBM clients in this industry.


    Anne Marie Neatham

    Anne Marie has been Chief Operating Officer at Ocado Technology since 2014, looking after Infrastructure and Operations, organisational development, and general management. She joined the organisation in 2001, and became Head of Ocado Technology Poland in 2012.

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