Public service: state of transformation conference – it doesn’t have to be this way


PSTA's first ever conference held to share what works (and what doesn’t) in achieving better outcomes for citizens from public services, bringing together over 200 thought leaders and practitioners from national and local government, health, social enterprises, charities and the private sector.

  • Hear from senior leaders passionate about commissioning and delivering public services in a different way
  • Contribute to a panel discussion chaired by the Guardian’s Public Services Editor, David Brindle
  • Be the first to hear about our ground-breaking report Public service: the state of transformation 
  • Share knowledge and learn together about what really works in public service transformation
  • Explore ideas for the future of public services and how they can be practically applied
  • Participate in a mix of interactive plenary and themed breakout sessions and self-organised world-cafe style discussion groups
  • Make new professional contacts across different sectors



9.00       Registration and coffee

9.40       Optional: organised networking and briefing for unconference newbies – small hall

10.00     Opening plenary – The State of Transformation: Introductory presentation – key findings and themes from the report – Benjamin Taylor, Chief Executive, Public Service Transformation Academy

Keynote panel discussion 
chaired by David Brindle, public services editor of the Guardian, with:

  • Jan Morgan, citizen, and recipient of social care
  • Joanna Killian, Chief Executive, Surrey County Council
  • Chris Wright, Chief Executive, social enterprise Catch-22
  • Peter Unwin, Chief Executive of the Whitehall and Industry Group
  • Sue Holloway, Director, Services Strategy, Northgate Public Services

11.15     Unconference pitch session – where any participant can propose a breakout session

11.30    Break and session co-ordination

11.45    Breakout strand and speakers selection include –

  • Government – civil society relations: The Wigan Deal as a model for place-based leadership: creating new, fit-for-purpose relationships between the (local) state and communities – with Eric Robinson, Chief Executive, Wirral, and PSTA Ambassador, Rebecca Heron, Director Economy & Skills and Kathryn Rees, Assistant Director – Transformation from Wigan Council
  • Transformative commissioning and procurement: The possibilities of public sector procurement – with Peter Ware, Head of Government & Infrastructure, Browne Jacobson
  • Transforming deliveryNew delivery models – mutuals, social enterprise, joint commissioning partnerships Niall Bolger, Chief Executive, London Borough of Sutton, and PSTA Ambassador, Tom AlexanderLondon borough of Sutton, andBrenden O’Keefe,  Epic CIC, Jonathan Lindley, Mutuals Programme, OCS
  • Leadership and culture change: Relationships and collaboration as key to transformation, with Mark Rogers, former Chief Executive, Birmingham, PSTA Ambassador, and Executive Director, Collaborate, Debbie Jones of RedQuadrant, and Richard Williams, Director, National Council for Voluntary Sector Organisations

12.30   Lunch and special networking activity.  Meet the PSTA and partners, connections space

13.30   Breakout strand and speakers selection include –

  • Government – civil society relations: The disabling state – Catherine Taylor, Whitehall and Industry Group and Director PSTA with Jan Morgan and Aidan Ward
  • Transformative commissioning and procurement: The art of the possible – using social value to achieve outcomes – Dai Powell, HCT Group, Julian Blake, BWB, and Sarah Ireland, London Borough of Kingston, with Jonathan Bland, E3M and Social Business International
  • Transforming delivery: Nothing changes unless public service practice changes – learning from how to change the frontline, with Frank Curran, head of consulting at RedQuadrant and Dennis Vergne, chief executive of Basis
  • Leadership and culture change: Being a transformation leader – transform yourself or be a victim of the system? Public service disobedience – with Joanna Killian, Chief Executive, Surrey County Council, and PSTA Ambassador

14.15    Session changeover

14.25   Breakout strand and speaker selection include –

  • Government – civil society relations: Developing and connecting to civil society and social action – with Genevieve Laurier of TSIP, the social innovation partnership
  • Transformative commissioning and procurement: Developing a commercial mindset and income generation – lessons learned with Adam Leeder, Senior Consultant, BDO and Councillor, Ipswich Borough Council, and Manjeet Gill, interim Chief Executive, Wokingham Borough Council
  • Transforming delivery: Social investment as tool for transformation – Dominic Llewellyn, CEO Numbers for Good,partnerships Terry Clark, Head of Social Care Commissioning, London Borough of Sutton, Nigel Ball, Deputy Director, Government Outcomes Lab
  • Leadership and culture change: What does it take to change culture? Reconnecting people with the true role of public services, nurturing social movements for change – with Andy Mahon, former Partner, BDO, and PSTA Ambassador

15.15    Break

15.30   Closing plenary  – it doesn’t have to be this way.  Dr. Charlotte Augst, Partnership Director of the Richmond Group, a coalition of 14 of the leading health and social care organisations in the voluntary sector, Claire Dove OBE DL, Chief Executive of Blackburne House and Crown Commercial Representative of the VCSE

16.30   Close and later in the bar at the Parcel Yard, King’s Cross


And input from:

  • TLAP – social care co-creation
  • Apolitical – a free platform helping public services and their partners in 120+ countries find the best policies worldwide and connect with the people behind them
  • ESPO – a public-sector owned professional buying organisation



Unfortunately this event is now closed for booking.

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